Most of the various techniques for giving feedback follow a three-step process:

1. Give a description of the situation or context—this is an important piece of information as it frames the discussion.
2. State the observation—this is the action the person took.
3. Impart the change or result—this is the outcome (for better or for worse). The outcome would affect the person giving the feedback, the team, the customer(s), and/or the organization.

Here is where the feedback process ends. For feedback to be effective, one or more of the following would occur next:

• Coaching
• Expectation Setting
• Action Planning
• Reflecting

Download this tool for examples of each type of feedback.