A mismatch between demands and capacity causes burnout. In coaching conversations, ask these questions to understand your client’s or team member’s current state, goals, and plans.

Using the answers to these questions, you can work together to create an action plan.

Example Awareness Questions:

• How do you feel right now? How do you feel most days at work?
• What would happen if you weren’t feeling that way?
• When was the last time you were in a situation like his?

Example Action Planning & Goal Setting Questions:

• To what are you explicitly committing?
• What will happen if you don’t achieve it? What won’t happen if you don’t achieve it?
• On a scale from 1-10, how confident are you about your ability to make these changes?