Training and Development: Determining training needs, identifying training gaps, & conducting programs to enhance their operational efficiency leading to increased productivity. Preparing training programs calendar, designing program content and co-ordinating with trainers for organising in house training programs. Create customised training program. Evaluate the effectiveness of training programs by constantly developing & implementing pre and post assessment tools.
Management Consultancy: Developing new business for providing consultancy services in the areas of sales/ marketing/ training and development. Devising new business models and plans for providing solutions to corporate clients and assisting in the implementation of the same. Strategic Planning/ New Set Ups: Establishing units right from the scratch. Conceptualising and implementing corporate goals, short term/long term budgets and developing business plans for the achievement of these goals. Actively involved in business planning and analysis for assessment of revenue potential in business opportunities.
Operations: Managing operations & spearheading teams for excelling business targets & service delivery metrics. Implementing short/long-term plans for achievement of business objectives. Conceptualising & implementing systems/procedures, for improving efficiency of the organisation. Sales and Marketing: Developing marketing strategies to build consumer preference and drive volumes. Providing direction to execute promotions/launches in sync with regional characteristics. Launching new products/ services, thereby increasing the product portfolio. Identifying/ networking with channel partners, resulting in deeper market penetration and reach. Evaluating performance & monitoring their sales and marketing activities.
Customer Service: Managing customer service operations for rendering and achieving quality services Responsible for resolving customer complaints on performance bottlenecks. Providing value added customer services by attending customer queries and issues. Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.